Select the Driver tab. If there is a Biometric entry, then Windows supports the device. Update the fingerprint reader software The fingerprint reader software usually referred to as the access manager software uses the fingerprint device driver to capture a fingerprint image and then control access to the logon accounts that you set up. The drivers and programs available for one model are not compatible and do not work with other models. Contact HP for technical support or repair service. Note the version number and date.
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Select the operating system currently on the computer, scroll down, and then expand Drivers – Keyboard, Mouse and Input Devices. Clean the fingerprint reader You should periodically clean the fingerprint reader sensor to remove dirt and oil.
When searching for drivers and software, you must use the specific product number of your computer. The biometric device is the hardware that controls the fingerprint reader.
Microsoft Update Catalog
Enable biometric support Some types of BIOS allow you to enable or disable individual hardware components. Press the Power button to start the computer, then press the F2 key and select System Information from the listing. The Virtual Agent is currently unavailable. The fingerprint sensor driver is listed. Digital Persona application software for 64 bit Vista and Windows 7. Open the Device Managerand then expand the Biometric list of recognized sensor devices. The access manager software is designed to work on specific models and operating systems.
For best performance, check HP Software and Driver Downloads for device driver updates for your specific model. HP Fingerprint Reader Software.
HP AuthenTec Inc. AES() Free Driver Download for Windows XP
Update the fingerprint reader software The fingerprint reader software usually referred to as the access manager software uses the fingerprint device driver to capture a fingerprint image and then control access to the logon accounts that you set up. The driver version is displayed. Check for Windows support. Depending on the model number of your computer, there are options in the BIOS to turn the biometric device on and off.
If the driver available on the web site is a later version, download and install it.
This allows other hardware and software to support the fingerprint reader. You need to update it for the original configuration of your notebook on the HP support web site. Update the fingerprint reader software.
HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)
Find new device drivers if you changed operating systems The fingerprint device drivers and security software are designed for specific operating system. Contact HP for technical support or repair service. Do ase2501 use a paper towel because the paper may scratch the surface of the sensor. Please try again shortly. See your browser’s documentation for specific instructions.
Clean the fingerprint reader. If a biometric option does not exist in your BIOS, then the fingerprint reader is always enabled. If your device driver is autgentec, see if your access manager software is compatible with your fingerprint reader.
HP AuthenTec Inc. AES2501. Free Driver Download
If you choose to change the OS, you may have trouble setting up the fingerprint reader again. How does HP install software and gather data? Press the sticky side of a piece of adhesive cellophane tape on the sensor and then peel it autyentec to collect the dust and dirt particles.